Shipping policy
Shipping Policy – Mambo-Trends
At Mambo-Trends, we aim to deliver your order as quickly and smoothly as possible. Please review our shipping policy below.
Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Time
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Estimated delivery time: 7–15 business days, depending on your location and customs clearance.
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Delivery times are estimates and may vary due to carrier delays, customs, weather, or high-demand periods.
Shipping Costs
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Shipping fees (if applicable) are calculated and displayed at checkout.
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Promotional free shipping offers may apply to selected products or order values.
Tracking Information
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Once your order ships, a tracking number will be emailed to you.
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Tracking updates may take 24–72 hours to appear after dispatch.
International Shipping
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We ship internationally.
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Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
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Mambo-Trends is not responsible for delays caused by customs authorities.
Incorrect Address
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Please ensure your shipping address is accurate at checkout.
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We are not responsible for orders delivered to incorrect addresses provided by the customer.
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If an order is returned due to an incorrect address, reshipping fees may apply.
Lost or Delayed Orders
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If your order is delayed beyond the estimated delivery time, please contact us.
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If an order is confirmed lost in transit, we will offer a replacement or refund after investigation.
Damaged Packages
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If your package arrives damaged, please contact us within 48 hours of delivery with photos or videos.
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We will work quickly to resolve the issue.
Contact Us
If you have any questions about shipping, please contact us at: