Refund policy

Return Policy – Mambo-Trends

At Mambo-Trends, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it.
The item must also be in its original packaging, including all accessories, tags, and manuals (if applicable).
Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Items marked as Final Sale
Personal care or hygiene products (if opened or used)
Any item damaged due to misuse, wear and tear, or improper handling

Return Process

Contact us at support@mambo-trends.com with your order number and reason for return.
Our support team will review your request and provide return instructions if approved.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping charges (if any) are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at support@mambo-trends.com.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. We’ll resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your card issuer or payment provider.
If you’ve done all of this and still haven’t received your refund, contact us at support@mambo-trends.com